Horizon Hosted Telephony Birmingham

What is Horizon Hosted Telephony, Birmingham?

Horizon Hosted Telephony Birmingham, from Integrated Business Systems is a complete communications service for business that provides an extensive range of fixed and mobile telephony capabilities via an easy-to-use web portal. The service allows you, the administrator, to easily manage your environment whilst enabling your employees to maximise their productivity.

The service has lots of clever features and an emphasis on control and administration through the web that takes the burden away from your IT team. For administrators, you can quickly configure the system according to your organisation’s changing requirements, while your employees can manage calls easily and effectively.

Horizon hosted telephony also simplifies and reduces cost with minimal or no capital outlay required, free calls to UK landlines and mobiles, no line rental or support costs, and a rental of just £15 per user per month. But there are many more benefits:

Functionality Benefits

  • Features you can easily control – Horizon puts you in complete control of your phone system and is provided with an extensive range of call handling and management features, all operated through an easy-to-use web interface.
  • Empower your staff with ‘one number anywhere’ – Horizon conveniently integrates your fixed and mobile capabilities so that you never miss a call. Callers need only dial one number to reach your desk phone and mobile phone simultaneously; ongoing calls can be moved seamlessly from one device to another without hanging up and a single voicemail box can be accessed from any device.
  • An on-demand service with no hidden costs – As Horizon is hosted on your behalf you only pay for what you need on a simple per seat basis. If you need to add more users you just add user licenses and we ship out preconfigured phones. If you need less users, send the phone back and we will subtract the appropriate user licenses from your rentals.
  • Enables flexible working – Horizon helps businesses become more efficient by enabling flexible work environments. Whether you are hot-desking, home working, or staying in a hotel, as long as you have an internet connection your Horizon phone will make calls and route inbound calls to you as if you are in the office.
  • Number choice – You have total flexibility with the numbers you want to use. You can keep your existing numbers or get new numbers. Extend your business reach and use any local area number no matter where you are located. Have a London number in Leeds!
  • A business continuity solution – Unexpected events such as snow, floods or strikes won’t disrupt your business. Because Horizon sits in the “cloud”, the service provides business continuity features that allow your organisation to carry on making and taking calls.
  • Voicemail to email – Receive your voicemails onto your phone, or directly into your email inbox as a .wav file, allowing you to pick up your messages in one place and also allow you to forward voice messages to colleagues as emails by attaching the .wav file.
  • Fax to email – Receive all your faxes directly into your email inbox to improve efficiency, privacy of communication, and to reduce cost of printer consumables.
  • Softphone – If you don’t want a physical phone you can use a softphone directly on your PC or tablet. As well as being able to make and receive phone calls on your softphone, you will also be able to see the presence of other users and be able to Instant message (IM) them when online.

Financial Benefits

  • No up front costs – As you are not buying a traditional office based phone system, there is no major hardware investment and there are no financing costs to consider.
  • No line rental – The service connects via an internet connection and other than that therefore needs no phone line rental.
  • Lower call costs – Your Integrated Business Systems Horizon package includes free calls to UK mobile and landline numbers, and free calls to other Horizon users even across international boundaries. If you use Horizon together with our mobile services you benefit from incredibly competitive rates for calls between your fixed and mobile devices.
  • No maintenance or support costs – Support is included in the user rental cost.
  • Tax efficient – As there is no capital ownership you don’t have to worry about depreciation or capital costs. All expenditure is revenue based and therefore 100% off-settable to corporation tax.
 

Horizon is ideal for any sized business and is highly effective in organisations that have more than one site that work together. The system is capable of serving hundreds of employees.

Here are some examples of how Horizon is often used:

Dynamic businesses wanting flexibility

Businesses with employees who are regularly on the move or out of the office will never lose calls as each user can simply tell the system, at the click of a mouse, where their calls should be sent: their desk, their mobile (or both), or their colleague. And if they miss a call they can pick up their voicemail no matter where they are.

Ideal for multi sites

The service is provided centrally so you don’t need an expensive system on each site. Horizon connects branch offices together, calls are free between locations and everyone shares the same dial plans and directories.

Organisations that prefer outsourcing and Opex

Hosted on your behalf, there are no expensive maintenance or running costs and you pay for what you use on a simple per-user basis.

Organisations who need a business continuity solution

In the event of a disaster the services can be instantly moved across to a backup plan that can include, for example, diverting calls to different locations without loss of functionality and without expensive call forwarding costs.

Improving customer contact

Put calls on hold, play marketing messages, move calls seamlessly between users and offices, and your customers will get the best experience when calling your business.

Training and monitoring

Horizon provides a cost-effective way to record calls. This centralised feature means calls can be recorded from any location, in any direction and configured instantly at the click of the mouse.