Tailored Support Contracts

»» Communications Support – Telephone System Maintenance
Communication System support for Alcatel-Lucent and Cisco Systems by Accredited Alcatel IBSL
"Communication between colleagues, with clients, partners and suppliers keeps your business moving. However occasionally modern communications systems can, and do, still fail."

"Our support services have one aim and that is to keep your business communicating in the best way that it can."

»» Call 0800 064 1999 to learn more about our Tech Support

Phone System Maintenance includes Alcatel-Lucent and Cisco from IBSLDiagnostics – IP Telephony: When you call us with a problem, you will speak directly to an engineer who has the appropriate level of knowledge to deal with your issue who will then in many cases diagnose and resolve the problem whilst you are on the phone including Re-programming. Our knowledge and experience allows us to bring a level of excellence to support services that is unrivalled in the industry. There aren’t many problems that our technical experts haven’t encountered and we use our facilities to re-create faults and offer real solutions to them.

PBX Support and prompt fault management by qualified engineersFault Management:
Many telephony issues can be successfully handled over the phone or remotely by our trained engineers.

Software faults – Rectified by remote programming
Hardware faults – Traced and parts replaced where required*

Should site issues remain unresolved, we will arrange for an engineer to visit, arranged at a time convenient to you.

Range of support packages include set response times and parts replacementTelephone System Maintenance:
» Response times and hours of operation
Regular maintenance minimises disruption and safeguards your business. Integrated BSL provides a comprehensive standard maintenance agreement which includes:

  • Full Remote Diagnostics Access And Software Upgrades
  • Parts, Labour & Site Visits
  • 4 hour working response for major system faults
  • Standard support Monday to Friday 9am-5pm
  • System Fault 8 hour working time response
  • Handset Fault 16 hour working hour response
  • Remote programming requests (free of charge) are also offered within 8 working hours

Telephone System Maintenance for Hotels, SMEs and Universities are just some of the organisations IBSL protects» Optional Hours of cover:
Standard Service Cover – Monday to Friday 9am to 5.30pm
Standard Plus Service Cover – Monday to Friday 8am to 8pm
Weekend Service Cover – Monday to Sunday 9am to 5.30pm
Weekend Plus Service Cover – Monday to Sunday 8am to 8pm

For more information, contact us today

Line Management Support from IBSL, a BT Openreach WR3 partnerLine Management Support:
We have direct software access to the BT Openreach EMP platform, allowing us to perform line tests, book engineer appointments and monitor fault fixing, so that the customer doesn’t have to do this.

Combine your telephone maintenance and line support then when a fault does arise you need only make one call.

Lock your calls down and avoid call theft with IBSLCommunications Security – Support:
As soon as you are aware of being hacked we can bar your affected lines from making any outbound calls made to a specific destination. We can also offer insurance against toll fraud by capping the amount of loss per line.

Prevention is better than a cure and we offer Callista anti-hacking software to kill calls that fall ‘outside the rules’ 24/7.
»» Still not convinced, go to the Secure Communication page for BBC evidence of toll fraud.

*Hardware only replaced free of charge where faults or damage occur through normal wear & tear.